Ljiljana Milić
Egzakta Advisory offers a holistic approach that combines a deep understanding of business processes with cutting-edge technological solutions, positioning itself as a leader in digital innovation...
Ljiljana Milić
Director
Ljiljana Milić, Director at Egzakta Advisory for Serbia, speak for CorD about digital transformation. Ljiljana leads a team that implements the Group’s strategy based on consulting, IT solutions, and artificial intelligence, positioning Egzakta Advisory as a leading partner for digital transformation within the region. Our approach combines an understanding of business processes with cutting-edge technologies, transforming traditional companies into agile digital organizations.
Digital transformation is essential, yet many companies struggle to determine where to begin. How does Egzakta Advisory initiate this process?
— Our approach starts with a deep understanding of the client’s business and the industry they operate in. We begin by identifying critical business processes and evaluating their readiness for digitalized transformation. The cornerstone of our methodology lies in effectively translating business needs into technology-driven solutions.
For instance, if a client aims to improve customer experience, we translate that objective into the implementation of CRM systems, develop omnichannel solutions, and design applications seamlessly integrated with their existing core infrastructure.
Recently, we developed a comprehensive track and trace system that digitalizes the entire journey of goods from the manufacturer to the end customer. Following a year of detailed analysis, workshops, and adaptation to global best practices, we delivered a solution that fully met the client’s needs.
Effective digitalization demands a systematic approach that combines a deep understanding of business processes, operational models, and advanced technologies.
IT strategy plays a crucial role in business growth. How does Egzakta Advisory create IT strategies for its clients?
— An effective IT strategy must be closely aligned with the business strategy. We employ a methodology that begins with a clear business vision, followed by defining IT priorities, organizational structure, and operational models. This framework establishes a solid foundation for creating a robust system architecture and a comprehensive implementation roadmap.
A critical component involves identifying legacy systems that require upgrades or replacement, as these often pose significant barriers to progress. Ensuring seamless business operations while minimizing risks during modernization is a top priority.
We also identify the essential technological skills and IT competencies that organizations need to develop within their teams. Finally, a successful IT strategy incorporates well-defined success metrics to ensure that the evaluation of investments aligns seamlessly with business objectives, enabling organizations to achieve measurable and sustainable growth.
Legacy systems are often perceived as barriers to progress. What is Egzakta Advisory’s approach to overcoming these challenges?
— Transforming legacy IT systems goes beyond technology – it’s about adopting a new mindset. Our “From Legacy to Digital” approach facilitates gradual transformation using microservices architecture and APIs, ensuring operational continuity throughout the transformation process.
By employing a phased approach, we ensure a smooth transition that avoids disruptions to business operations. The transformation of organizational culture is equally important. We recognize that sustainable technological change requires a shift in mindset and a commitment to enhancing employees’ digital competencies.
By addressing both the technical and human aspects of transformation, we help organizations embrace the digital future with confidence.
Artificial intelligence is becoming increasingly significant in business. How does Egzakta Advisory guide its clients in implementing AI?
— Artificial intelligence has become a transformative force in modern business. At Egzakta Advisory, our dedicated AI Lab, established two years ago, has been at the forefront of this revolution.
We have developed a suite of platforms and solutions to help companies seamlessly integrate AI into their operations. Our approach to AI is pragmatic, prioritizing tangible business outcomes. We have developed a framework for rapidly assessing an organization’s AI readiness and identifying high-impact use cases with the greatest potential for return on investment (ROI).
Additionally, we are actively creating platforms for customized AI solutions tailored to address the unique needs of specific businesses and industries, ensuring maximum relevance and effectiveness.
In partnership with the Innovation Fund, we are developing a cutting-edge SaaS model designed specifically for business consultants. Initially implemented within our own operations, this solution is being prepared for commercialization, targeting over 350,000 boutique consulting firms globally. The platform is designed to be applicable across a broad range of service-oriented industries.
AI has the power to fundamentally transform businesses, and our own experience demonstrates its potential. By integrating AI tools, we have achieved productivity gains several times greater than those experienced before adopting these advanced technologies.
AI is not a universal solution to all challenges, and success lies in a deep understanding of business processes and the careful selection of use cases where AI can provide the greatest value.
Additionally, staying ahead of trends is critical, as AI technology evolves at a rapid pace. Keeping up with these advancements on an almost daily basis is essential to leverage the full potential of AI and maintain a competitive edge.
What key messages would you like to convey to companies facing digital transformation challenges?
As consultants, we often distill complex concepts into essential points, so let me conclude with the following insights:
Egzakta Advisory is a trusted partner for organizations seeking to transform, enhance their digital capabilities, and secure a competitive position in their industry.
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