Marija Đurović

Business Analyst – The bridge between business needs and technical solutions

A business analyst is a key link in IT implementation, responsible for connecting business and technical teams, gathering requirements, and ensuring that the solution meets the users' needs...

Marija Đurović

Senior Manager


In today's digital landscape, where technological innovations evolve at lightning speed, aligning business needs with technological solutions has become an imperative for many companies. In an era of growing competition, this alignment is critical as the success of companies often hinges on their agility in adapting business applications to meet new market demands. A key prerequisite for successfully implementing any business application is the detailed and precise definition of the requirements the solution must fulfill.

Each application implementation project involves two main participants: on one side, business users who ideally have a clear vision and well-defined goals for the application; on the other, technical teams tasked with translating these requirements into reality. However, communication barriers often arise between these key players, leading to misunderstandings and complexity in project execution. Such gaps underscore the crucial role of the business analyst.

Business analysts act as mediators between the world of business and technology. Their role is to "translate" business language into technical terminology, converting business user requirements into specifications that technical teams can clearly understand and implement. However, their task extends beyond mere translation. Business analysts bridge the gap between ambition and feasibility, ensuring that every implementation project meets business user needs and achieves defined objectives. In doing so, they help ensure that IT supports and enhances a company's operations.

A Diverse skill set is essential

A business analyst must possess a broad range of skills and competencies to effectively mediate, enabling them to harmonize different perspectives, address dynamic requirements, and facilitate collaboration between business and technical teams.

During the implementation process, the analyst plays a significant and complex role that spans almost every phase of the project. Primarily, their role involves gathering, interpreting, and shaping requirements into clear, technically feasible specifications that development teams can understand and execute. This means analysts must be familiar with the technical aspects of software development and capable of effectively communicating with technical teams to ensure that business requirements are implemented correctly. While analysts are not expected to be technical experts, they should have a solid understanding of various technologies, architectures, and development methodologies. This knowledge allows them to better comprehend technical constraints and translate business requirements into actionable technical specifications. This understanding of technical aspects also enables them to actively contribute to decision-making processes and identify optimal solutions that best meet business needs.

A fundamental trait every successful business analyst must possess is analytical thinking. This means they should have the ability to deeply understand business processes, goals, and challenges organizations face, and use their analytical skills to break down complex business problems into smaller, manageable components. This is done to identify key requirements and needs that the application solution must fulfill. Furthermore, they must have the ability to understand the broader business context to identify opportunities for improvement and ensure that solutions align with organizational goals. This involves understanding current business processes and the ability to anticipate future needs and challenges the organization might encounter.

It is important to note that specific industries or domains of a project may require specialized domain knowledge for a business analyst to understand that field's unique requirements and terminology correctly. Therefore, continuous learning and adapting to new demands and trends within a given industry are crucial for the success of a business analyst's work.
An indispensable member of IT initiatives.

An indispensable role in IT initiatives

Given that business analysts often work with users from various business sectors and interest groups, one of the key traits they must possess is the ability to communicate effectively. To foster efficient communication, an analyst should be skilled in asking the right questions to better understand the needs and goals of users. Active listening is also crucial, as it creates an open atmosphere where users can freely express their ideas and concerns.

In addition, the analyst should act as an intermediary between business and technical teams, facilitating effective communication and collaboration throughout the entire project lifecycle. This role ensures that both sides have a shared understanding of requirements, priorities, and limitations. This is vital for effective decision-making and problem-solving, which may arise during the development and implementation of the solution.

After collecting requirements from business users and other relevant stakeholders, the business analyst transforms those requirements into detailed technical specifications. This step is crucial as it bridges business needs and technical challenges, enabling a precise and structured map of what the software solution needs to deliver. In this process, the analyst uses their analytical skills to break down the requirements into simpler, clearly defined components, making them understandable to technical teams. Careful and precise identification of key functionalities is essential, considering all potential variations and challenges that may arise during the development of the solution. These detailed technical specifications become the foundation for technical teams to build the application solution, providing clear guidance throughout the development process.

However, the role of the business analyst does not end here. They continue to collaborate with technical teams throughout the implementation process to ensure that development aligns with the defined specifications. At this stage, their primary responsibilities are clarifying the specifications and answering technical teams' questions. The business analyst is there to provide further explanations or clarify any uncertainties that may arise during the development process. Additionally, the analyst is responsible for resolving any misunderstandings between business requirements and technical possibilities for their realization.

In the testing and validation phase of the solution, the analyst remains engaged to ensure that the developed solution meets the needs and expectations of users. They collaborate with technical teams and business users to identify any deficiencies or necessary changes. At this stage, their role is key to achieving a high-quality, functional software product that fully satisfies user requirements.

Considering all the above, it becomes clear that in today's dynamic and challenging digital environment, the role of the business analyst is of utmost importance. Their analytical approach, communication skills, and deep understanding of business and technical aspects make them indispensable and irreplaceable members of any successful IT initiative.